CUSTOMER SUPPORT | POLICY PAGE

The Real Dean, LLC.

DZPL Guitars

1480 Old Deerfield Road
Unit 8

Highland Park, IL 60035

Phone: (847) 613-6020

You can find all of our relevant store policies, terms and conditions for Dean Zelinsky Private Label Guitars here. If you have any questions, please feel free to call, email, or live chat with one of our representatives today.

Shipping & Delivery

All standard orders typically ship within two to four weeks once placed. Engraved customs (Paisleys, Snakeskins, Crocskins, Private Labels, and Crosshatches) typically ship in 30-90 days. If an item is back-ordered or out-of-stock we will notify you with estimated shipping times. Shipping times may vary based on your state/country of origin. Shipments are made with either UPS, FedEx, DHL, or USPS based on best possible delivery. Shipping notifications and tracking information will be provided when orders are processed and ready for shipment.

Engraved Customs are non-cancellable.
Expedited shipping costs are non-refundable.

Please feel free to contact us at info@deanzelinsky.com if you have any questions or concerns regarding your order.

Privacy & Security

We take security very seriously here at Dean Zelinsky Private Label Guitars. As such, we never hold credit card information on file, as well we never sell, share, or distribute customer personal information with third parties.

All online payment authorization is processed through PayPal Payments Advanced for Business, which is PCI-compliant and an encrypted transfer, ensuring complete secure transactions. No financial information is processed or kept on our servers. You can find PayPal security statements here: https://www.paypal.com/webapps/mpp/paypal-safety-and-security

Warranty

Dean Zelinsky Private Label Guitars offers a Five Year Warranty to all products. The Five Year Warranty guarantees to the first end user, under normal use, that the product will be free from defects in workmanship and in materials for a period of five (5) year from the date of purchase as noted on the original receipt and/or invoice. The Five Year Warranty is void if any signs of tampering and/or unauthorized service is performed on product. Accidental and user damage is not covered under the Five Year Warranty.

Returns & Replacements

If you are not completely satisfied with our product, you can return your order for a full-refund within 30 days of purchase with our 30-Day Money Back Guarantee*. All returns must be in original packaging, brand-new condition, and show no signs of wear, scratches or scuffs. Please contact a Private Label representative prior to shipping any returns. No return will be processed without prior written notice. Postage costs are the responsibility of the buyer. Please note refunds are made for product value only, excluding shipping and handling charges.

If product deficiency is do to accidental or user damage, product may not be returned.

Please allow approximately 7-10 business days for your return order to be processed once it has been received at our warehouse. If requesting a replacement for a defective item, your item must first be reviewed by our repair department. If the item shows signs of misuse, tampering, or damage the warranty is void. If the unit can be repaired, repair costs are the responsibility of the customer. In the event of a void warranty, the customer will be billed for shipping costs to and from the repair facility. If the item is deemed a manufacturer defect, the defective unit will be replaced with a new or like-new replacement item, pending available stock. If the item is not in stock, efforts will be made to expedite the replacement of the item. If the item is being tested under warranty and is deemed in proper working condition, buyer is responsible for shipping and handling charges to and from the repair facility.

If replacement item is needed right away, please contact info@deanzelinsky.com to schedule an expedited processing order.

* DISCLAIMER: All Custom Shop orders are final and do not apply to our 30-Day Money Back Guarantee. Custom Shop orders are covered under our Five Year Warranty, please see above for details. All engraved models, fades, Deluxes, and guitars denoted as Custom Shop are considered Custom Shop guitars.

Ordering

Import duties, taxes, and other charges are not included in the item price or shipping costs. These charges are the responsibility of the buyer. Please consult your country's customs office to determine possible additional costs prior to completing your purchase.

Payment, Pricing & Promotions

Dean Zelinsky Private Label Guitars reserves the right to adjust product pricing without prior written notice. As well, Private Label Guitars reserves the right to start and terminate sales and/or promotions without prior written notice.

Updating Account Information

Dean Zelinsky Private Label Guitars offers the service of creating an online account for the purpose of viewing and tracking orders and order history. Information can be updated by the customer by logging into their respective account. If assistance is needed for updating shipping information, password, etc., please contact info@deanzelinsky.com for help.

Feel free to contact a Private Label representative for additional customer service details.

Thanks!

Dean Z.

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The Real Dean, LLC.

DZPL Guitars

1480 Old Deerfield Road
Unit 8

Highland Park, IL 60035

Email: info@deanzelinsky.com

Phone: (847) 613-6020